Madville Publishing — Refunds & Returns Policy
Eligibility
Madville Publishing offers a full refund on orders when:
- Physical books: The book arrives damaged (e.g., printing defects, water damage, or damage sustained in shipping), or the order received does not match what the customer ordered (wrong title, edition, or format)
- Digital products: There is a problem with the download (e.g., a corrupted file, an incomplete download, or the wrong title/format was delivered)
Time Frame
- Physical books: Refund requests must be submitted within 14 days of the date the order was received.
- Digital products: Refund requests must be submitted within 7 days of the date of purchase/download.
Requests made after these windows cannot be honored.
How to Request a Refund
- Contact us at info@madvillepublishing.com with your order number and a brief description of the issue.
- For damaged physical items or incorrect orders, please include a photo of the book showing the damage or discrepancy.
- For digital products, please describe the download issue (e.g., error message, corrupted file) so we can verify the problem.
- Our team will review your request and confirm eligibility, typically within 72 hours.
Refund Process
Once approved:
- For physical items, you may be asked to return the book (we will provide instructions and cover return shipping costs for damaged or incorrect items).
- For digital products, no return is necessary — access will simply be revoked once the refund is processed.
- Refunds will be issued to the original payment method within 2 business days of approval.
Items Not Covered
This policy applies specifically to damaged books, incorrect orders, and faulty digital downloads. It does not cover:
- Change of mind after purchase
- Books damaged after delivery due to customer handling
- Digital products where the download was successful and matches what was ordered
- Orders outside the applicable refund window (14 days for physical, 7 days for digital)
Questions
For any questions about this policy or an order, reach out to us through our contact page.